Skip to Content

This Privacy Policy explains how Raynex Power Solution Pvt Ltd (“we”, “our”, “us”) collects, uses, and protects information when you use Odoo, which integrates with the WhatsApp Business API provided by Meta.

1. Information We Collect

We may collect and process the following information:

a. User Information

  • Phone number (WhatsApp-enabled)
  • Name (if shared by the user via WhatsApp)
  • Profile-related metadata provided by WhatsApp

b. Message Data

  • Messages sent and received via WhatsApp
  • Message timestamps and delivery status

We do not read messages for any purpose other than providing the intended service.

c. System & Technical Data

  • API request logs
  • Error logs
  • Device or platform identifiers (non-personal)

2. How We Use the Information

We use the collected data strictly to:

  • Send and receive WhatsApp messages on behalf of users
  • Provide customer support and service updates
  • Automate workflows (notifications, reminders, confirmations, reports)
  • Improve application reliability and performance
  • Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell, rent, or trade personal data.

Data may be shared only:

  • With Meta / WhatsApp as required for message delivery
  • When legally required by government or law enforcement authorities
  • With authorized internal staff strictly for operational purposes

4. Data Storage and Retention

  • Data is stored securely on our servers
  • Messages and logs are retained only as long as required for business or legal purposes
  • Data is deleted or anonymized once no longer needed

5. Data Security

We implement industry-standard security measures including:

  • Secure servers and restricted access
  • Authentication and authorization controls
  • Encrypted communication where applicable

Despite best efforts, no system is 100% secure, and we cannot guarantee absolute security.

6. User Rights

Users have the right to:

  • Request access to their data
  • Request correction or deletion of their data
  • Withdraw consent for WhatsApp communication

Requests can be sent to info@raynexps.com.

7. WhatsApp & Meta Policies

Our application complies with:

  • WhatsApp Business Messaging Policy
  • Meta Platform Policies
  • Applicable data protection laws

8. Third-Party Services

We do not allow third-party services to access WhatsApp message content except where required by WhatsApp/Meta for API functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or data handling practices, contact us at:

Company Name: Raynex Power Solution Pvt Ltd

Email: info@raynexps.com

Website: https://raynexps.com/